Terms & Conditions

Last updated: December 2025

1. Introduction

This website and the services provided are owned and operated by Harrby Pty Ltd (“Harrby”, “we”, “our”, “us”). By accessing our website, engaging our services, or enrolling in our training programs, you agree to these Terms and Conditions.

2. Definitions

  • Website: harrby.com and associated subdomains
  • Services: Managed IT Services, Consulting, Cyber Security, IT Support, Modern Workplace services, CSP subscriptions
  • Training / Courses: Microsoft Certified training and related educational services
  • Customer / Client: Any entity engaging Harrby for Services
  • Student / Participant: Any individual enrolled in Training or Courses
  • Agreement: Any signed Proposal, SoW, Quote, MSA or Service Agreement

3. Use of Website

By using our website, you agree not to misuse forms, automate scraping, attempt security probing, or rely on content accuracy as legal advice.

4. Quotes & Pricing

Quotes are valid for 14 calendar days unless stated otherwise. Prices may exclude GST unless specified.

5. Training & Courses

  • Fees payable prior to course commencement
  • Cancellation or rescheduling requires 10 business days’ notice
  • Substitution of participants permitted
  • Participants are responsible for system and internet requirements
  • Lab access provided for up to 180 days after the course
  • Instructor substitution may occur where necessary

6. Managed Services & Consulting

Engagements commence only after an agreed Proposal, SoW, or Agreement has been accepted.

7. Payments & Invoicing

Payment terms are 14 days from invoice date. Harrby may suspend non-essential services if invoices remain overdue beyond 30 days.

8. CSP Subscriptions

Subscriptions require 30 days’ written cancellation notice and are billed monthly.

9. Third-Party Products & Licensing

Harrby is not responsible for vendor price changes, service outages, or licensing enforcement.

10. Intellectual Property

All website content, scripts, templates, and training materials remain the intellectual property of Harrby unless explicitly transferred by agreement.

11. Security & Data

Harrby follows industry best practice. Customers must follow their responsibility areas as outlined in their agreements.

13. Limitation of Liability

Harrby is not liable for indirect or consequential loss. Total liability is limited to the amount paid in the preceding three months.

14. Indemnity

Customers agree to indemnify Harrby against claims resulting from misuse, unlicensed activity or security negligence.

15. Service Availability & Maintenance

Planned and emergency maintenance may occur. Uptime guarantees apply only where defined by agreement.

16. Termination

Either party may terminate for breach, insolvency or non-payment. Data handover support is available at agreed rates.

17. Force Majeure

Harrby is not liable for delays or failure caused by events outside its control.

18. Acceptable Use Policy

Customers must not engage in illegal, malicious or unauthorised system activities.

19. Subcontracting

Harrby may use subcontractors while remaining responsible for outcomes and confidentiality.

20. Dispute Resolution

Parties must first attempt to resolve disputes in good faith. If unresolved within 20 business days, mediation will be sought before litigation.

21. Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia.

Contact

If you have any questions about these Terms and Conditions, please contact our team at legal@harrby.com.